BUS 365 Week 7 Quiz– Strayer
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Quiz 6 Chapter 9
Operational Planning and Control
Systems
Multiple
Choice
1.
__________ are planning and control systems that capture and record all of the
company’s data from operations, and perform the routine transactions needed to
conduct business on an ongoing day-to-day basis.
a)
Operational information systems
b)
Strategic information systems
c)
Databases
d)
Inter-organizational systems
2. Why
did the largest Scandinavian food retailer
group, Axfood AB, invest 200 million SEK (20.4
million Euros or US$25.6 million) in an IT platform?
a) To
develop multi-cultural e-commerce capabilities
b) To fully integrate its diverse IT infrastructure to
coordinate and connect its operations
c) To
implement advanced technologies, including tags, RFID, and social media
d) To
develop order fulfillment and logistics capabilities
3. Why
are the three levels of management and decision making often modeled as a
pyramid? .
a) To
show the importance of senior management decision making on the organization.
b) To
show the importance of the decisions made at each management level.
c) To
show the hierarchy of the management levels.
d) All
of the above.
4. Each
level of management has its own _____.
a) data
needs
b)
decision making responsibilities
c) time
horizons
d) All
of the above
5.
Strategic level decisions are visionary and future-oriented. What types of data
are specifically required for these decisions?
a)
Real-time transactional and POS data.
b)
Internal data sales about inventory levels, orders, and customer support.
c)
External and internal data that has a one to three year time horizon.
d)
External data about the economy, competitors, and business trends.
6. What
types of data are specifically required for decisions made at the managerial or
administrative level?
a)
Real-time transactional and POS data.
b)
Internal data sales about inventory levels, orders, and customer support.
c)
External and internal data that has a one to three year time horizon.
d)
External data about the economy, competitors, and business trends.
7. At
the __________ level, decisions are made to control the day-to-day activities.
a)
operational
b)
strategic
c)
administrative
d)
senior
8. The
data requirements of operational-level units are __________ because they depend
heavily on standard operating procedures.
a)
extensive, unique, and change frequently
b)
extensive, routine, and rarely change
c)
limited and customized
d)
external, unstructured, and constant
9. Data
integrity with real-time systems involves __________, which means that if all
steps in a transaction are not completed, then the entire transaction is
cancelled.
a)
atomicity
b)
consistency
c)
isolation
d)
durability
10.
Which is not one of the key characteristics of a TPS?
a) Large volumes of data are processed
b)
Involves extensive computation
complexity
c) Data sources are mostly internal, and the
output is intended mainly for internal
users and trading partners
d)
Involves a high level of detailed raw
data
11.
Generally speaking, why do organizations automate TPS data entry as much as
possible?
a) To
reduce labor costs
b) To be
able to capture online data
c) For
competitive advantage
d) To minimize
errors and data entry time
12. A
company’s payroll systems prepare and process the payroll data periodically,
such as at the end of the work week. This type of processing is known as
__________.
a) batch
b)
real-time
c)
online
d) data
warehousing
13.
In__________, data can be accessed directly from operational databases and all
transactions are processed as soon as they occur.
a) batch
processing
b) online analytic processing (OLAP)
c) online transaction processing (OLTP)
d) POS processing
14. First Choice Ski increased the number of
Web site sales by 266%.and improved business performance after implementing
__________, which enabled them to respond quickly to visitors’ clickstream
behavior.
a) OLTP
b) order
processing
c) POM
systems
d) Web
analytics
15.
__________ deals with ordering, purchasing, receiving, and shipping activities.
a) Order
fulfillment management
b)
Production management
c)
Logistics management
d)
Vendor inventory management
16. POM departments
may keep __________, which is extra
inventory in case of unexpected events, such as spikes in demand or delivery
delays.
a)
buffer stock
b)
safety stock
c)
shortage stock
d) a and
b
17. A
company’s inventory control system seeks to minimize each of the following cost
categories except:
a) cost
of labor
b) cost
of holding inventory
c) cost
of ordering and shipping
d) cost
of inventory shortage
18.
Toyota implemented __________ inventory management to minimize holding costs by
not taking possession of inventory until it is needed in the production
process.
a)
economic order quantity (EOQ)
b)
just-in-time (JIT)
c)
quality control (QC)
d) total
quality management (TQM)
19.
Characteristics of projects that make them different from operations include
each of the following except:
a) are
unique undertakings
b) have
a high degree of certainty with respect to costs and completion times
c) may
compete and conflict with other business activities
d)
involve a high risk of delay and failure, but has high profit potential or
benefit
20. In
the August 2008 benchmark study, “Customer Analytics: Segmentation Beyond
Demographics,” respondents stated that their top data-related challenge
was__________.
a) poor
data quality
b) inability
to collect data needed to calculate key performance metrics
c)
information overload
d)
encrypting data for security
21. A
leading sales automation software is __________, which is especially helpful to
small businesses, enabling them to rapidly increase sales and growth.
a)
Speedpass.com
b)
SoftwarePlus
c)
PriceMaster Plus
d) Salesforce.com
22. The
Exxon Mobil Speedpass allows customers to fill their tanks by waving a token,
embedded with an RFID device, at a gas-pump
sensor. This is an example of __________.
a)
data-driven marketing
b) a
distribution channel
c)
inventory control
d) a
marketing channel
23.
Marketing channel systems consist of each of the following systems except:
a)
market intelligence
b) target
marketing
c) sales
d)
project
24.
Marketing ISs consist of __________ to gather, sort, analyze, evaluate, and
distribute relevant, timely, complete, and accurate data for use by marketing
decision makers to improve planning, implementation, and control.
a)
software and hardware
b)
procedures and policies
c)
people, equipment, and procedures
d)
channels
25.
Sales volumes of products and services are largely determined by __________,
which is also a major determinant of profit.
a) price
b)
advertising
c)
customer service
d)
e-commerce
26.
Effective __________ are critical to an organization’s financial performance
because fraud is easy to commit and hard to detect.
a)
financial statement systems
b)
auditing information systems
c)
consolidated systems
d)
compliance systems
27.
Bernie Madoff committed a record-setting fraud scheme for many years __________
was passed to prevent financial fraud.
a)
before the Foreign Corrupt Practices Act
b)
before the Sarbanes-Oxley Act
c) after
the Sarbanes-Oxley Act
d) after
the Patriots Act
28.
Inaccurate __________ is the number-one
reason why many small businesses go bankrupt.
a)
billing
b)
credit management
c) cash
flow projection
d)
demand forecasting
29.
__________ tells organizations what funds they need and when, and how they will
acquire them.
a)
Billing
b)
Credit management
c) Cash
flow projection
d)
Demand forecasting
30. The
best-known
part of financial planning is the __________, which allocates the financial
resources of an organization among participants, activities, and projects.
a)
annual budget
b)
income statement
c)
balance sheet
d)
owners equity
31.
Which is not one of the benefits of using budgeting software?
a)
Reduce the time and effort involved in the budget process.
b) Make
planning an ongoing continuous process.
c)
Evaluate buy-versus-lease options
d)
Automatically monitor exceptions for patterns and trends.
32.
__________ is the process of identifying the financing of assets, including
software, that need to be acquired or developed; and comparing alternatives.
a) NPV
b)
Capital budgeting
c) ROI
d)
General ledger
33.
__________ is a programming language and an international standard for
electronic transmission of business and financial information. It helps
generate cleaner data, including written explanations and supporting notes.
a) SEC
b) FDIC
c) Excel
d) XBRL
34. The
major purpose of __________ is to protect and defend the accuracy and condition
of the financial health of an organization.
a)
auditing
b)
budgeting
c)
financial planning
d) ratio
analysis
35.
__________ is a field that deals with policies, procedures, compliance
requirements, and acquiring and keeping people in organizations.
a)
Accounting
b) Human
resources
c)
Marketing
d)
Management
36.
__________ at virtual worlds and social networking sites is very popular. It is
done at most major sites, such as LinkedIn, MySpace, Facebook, Craigslist, and
Second Life.
a) Risk
management
b)
Distribution
c)
Recruitment
d)
Forecasting
37.
Hewlett-Packard’s
U.S. Field Services Operations (USFO) Group has developed a paperless wage
review system. The Web-based
system uses __________ to manage quarterly reviews of HP’s 15,000 employees.
a)
analytics
b)
intelligent agents
c)
portals
d) XBRL
38. Some
of the most innovative HR developments are in the area of live online training
(LOT) using __________ or other online meeting software.
a) CIM
b) TUN
c) VIS
d) WebEx
39.
Providing flexibility in selecting benefits is viewed as a competitive
advantage in large organizations. Employees can self-register for specific benefits
using menus from a __________ or __________.
a)
corporate portal; voice technology
b) blog;
wiki
c)
social network; extranet
d) All
of the above
40.
Improved relationships with employees result in better retention and higher
productivity. Therefore, companies invest in __________, which includes self-services such as tracking personal
information and online training.
a)
benefits management
b)
employee relationship management
c)
budgeting management
d)
intelligent agents
41.
Training activities that are part of HRM may involve __________ issues in
recruiting and selecting employees and in evaluating performance, in part
because these activities make use of private confidential information.
a)
strategic
b)
operational
c)
ethical
d)
budget
42. An
effective technology for e-training
and e-learning
is __________, which uses computer graphic displays that the user can adjust
during the decision-making
process to see the results of an intervention.
a) LOT
b) flash
c) WebEx
d)
visual interactive simulation (VIS),
43.
Second Life has a special forum on training and learning using __________ that
organizations can use for employees, partners, and customers.
a)
videoconferencing
b)
animations
c)
simulations
d)
virtual worlds
44. The
traveling circus Cirque du Soleil schedules and transports 20,000 performers
and stage equipment and costumes, which are changing constantly. To manage HR,
finance, logistics, and production scheduling applications, the company
implemented __________ software, which enabled data sharing.
a) Cisco
b) IBM
WebSphere Business Integration
c)
SimMAGIC
d)
Trovix Intelligent Search
45.
Human resources information systems (HRISs), which were implemented on company
networks since the late 1990s, have been moved to intranets and __________; and
HR apps are leased in __________ arrangements.
a)
social networks; vendor
b)
proprietary databases; ERM
c) cloud
computing; software as a service (SaaS)
d)
virtual worlds; intelligent agent
True/False
46. Each
level of management has its own data needs, decision making responsibilities,
and time horizons.
47. At
the strategic level, managers, supervisors, and workers need detailed data, in
real-time or near real-time, and the ability to respond to what they learn from
functional ISs.
48. At
the operational level, middle-level managers make tactical decisions that focus
on intermediate-term issues to fulfill the organization’s mission, objectives,
and strategy.
49.
Tracking sales, inventory levels, orders, and customer support are examples of control
activities.
50. A
standard operating procedure, or SOP, is a loosely defined and suggested
procedure for completing a process or function, such as a quality control
process or function.
51. Data
validation techniques, such as validating that the zip code is consistent with
the address, are used to detect and correct data entry errors.
52. Data
backups by themselves provide durability to protect data integrity in case of a
system crash or other failure.
53. Core
operations are supported by TPSs that monitor, collect, store, process, and
disseminate information for both financial and non-financial (e.g., hiring)
transactions.
54.
Reservation systems used by airlines and for concert tickets sales are online transaction
processing (OLTP) systems because data are processed as soon as transactions
occur, in real time.
55. KIA
Motors introduced an intelligent QC system to analyze customer complaints so
they could more quickly investigate and make corrections. The analysis was done
with data mining tools.
56.
There is no shortage of customer and sales data, but there is a shortage of
reliable, high-quality data and insight about how to use that data for better
decisions that improve performance.
57.
Inaccurate cash flow projection led to the demise of the investment bank Lehman
Brothers in September 2008.
58. Cash
flow projection is the process of identifying the financing of assets,
including software, that need to be acquired or developed. It includes
comparing alternatives or evaluating buy-versus-lease options.
59. With
XBRL, all of the company’s financial data are collected, consolidated,
published, and consumed without the need to use Excel spreadsheets.
60. HRM
applications involve ethical issues, particularly in recruiting and selecting
employees and in evaluating performance.
Short
Answer
61. The
purpose of __________ is to identify deviations from objectives and plans as
soon as possible in order to take corrective action.
62. At
the __________ level, managers, supervisors, and workers need detailed data, in
real-time or near real-time, and the ability to respond to what they learn from
functional ISs.
63. At
the managerial or administrative level, middle-level managers make __________
decisions that focus on intermediate-term issues to fulfill the organization’s
mission, objectives, and strategy.
64.
__________ is the analysis of data generated by visitors’ behavior on a company’s
Web site.
65.
Oracle, Siemens, and POM vendors offer a demand-driven __________ system, whose
objective is to remove waste of any kind from production and operations.
66. A __________ is collection of tasks to
achieve a non-routine result, such as implementing a new JIT inventory
management system. It has a defined
beginning and end; a scope, resources, and a budget.
67.
__________ consist of people, equipment and procedures to gather, sort,
analyze, evaluate, and distribute relevant, timely, complete, and accurate data
for use by marketing decision makers to improve their marketing planning,
implementation, and control.
68.
__________ analysis uses standard financial models, such as net present value
(NPV) and internal rate of return (IRR), to evaluate alternative investment
decisions.
69. Good
planning is necessary because a major reason organizations fail is their
inability to forecast and/or secure sufficient __________.
70. In
their effort to streamline HR processes and increase employee retention and
productivity, companies are implementing Web-based __________ applications.
Essay
71.
Identify the three organizational and management levels. For each level,
explain the types of decisions made, the focus and time horizon of those
decisions, and the types of data that are needed for their decisions.
72. What
is a robot? Explain how industrial
robots can be used in logistics, distribution, or materials handling.
73.
Organizations distribute their products and services through a combination of
electronic, mobile, and physical channels. List two examples of IT-supported
distribution channels.
74. List
three benefits of XBRL for organizations.
75.
Sketch a diagram showing the flow of information in an online transaction
processing system. Show inputs, processing, and outputs.
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